Barclays in UK report FINAL_Dec 16 version_28.11.16
BARBER SHOP Barclays in the UK January 2017
Contents 4 About this report 5 Foreword 8 The UK and Barclays An overview o our presence in the UK and our support o UK Businesses and Barclays ur role in supportin businesses lare and s€all to launch‚ row and prosper 2 ƒou and Barclays „ow we play a part in the lives o one in two adults in the UK 3 The co€€unity and Barclays „ow our colleaues support the co€€unities where they live and wor… † The uture and Barclays ur co€€it€ent to helpin the UK thrive‚ to€orrow and beyond | Barclays in the UK 3
About this report Barclays has existed for over 32 years n our daytoday activity e or ith individuals failies parents students entrepreneurs sall business oners copany C€‚s borroers savers hoeoners and ore ƒe or in schools in counity centres and in ary barrac s Up and don the country our collea„ues are ebedded in counities and are helpin„ the UK to „ro …his report is desi„ned to brin„ to„ether our activity across all of our businesses in the UK to tell the story – in a snapshot in tie – of the difference that Barclays is a in„ to the UK econoy and to society …o do this e collated inforation and data fro across the ban in the UK includin„ ‡uan ˆesources and ‰ourcin„ as ell as fro our Corporate Šersonal nvestent Ban and Barclaycard teas …his data as then analysed by an independent econoist at ‹evelopent €conoics Œtd to produce a coprehensive vie of our activity and its ipact | 4 Barclays in the UK
‘oreord …he orld of finance plays a fundaental …his report – “Barclays in the UK” – is an fulltie eployent – and uch ore part in everyone’s lives effort to illustrate the positive ays in hich besides – the social value of ban in„ is ‘inance is the oxy„en hich allos our business contributes to the success hu„e but perhaps not alays apparent businesses to „ro public bodies to of this country t has been developed ant Barclays to be an active participant function and people to succeed t is ith an independent research partner and in tac lin„ soe of the bi„„est challen„es absolutely inte„ral to the successful runnin„ hopefully ill help our sta eholders to better society faces today for exaple in of healthy econoies and in „ivin„ everyone understand the outcoes of hat e do addressin„ lon„ter uneployent access to a ore prosperous future and ho e do it drivin„ enterprise and „roth across the UK …hat capacity for finance to touch every ‘ro our direct contribution to the UK prootin„ di„ital and financial inclusion for aspect of society as intrinsic to hy econoy as a lar„e copany head–uartered all and – of course – a in„ Brexit or for ’oined the profession of ban in„ hen here to the coercial activity e facilitate everyone „raduated fro colle„e in 1“7“ throu„h the extension of credit— fro …hese are abitions to hich and y lendin„ to a sall business on avera„e collea„ues at Barclays are coitted and ‚f course people ay not iediately every four inutes to drivin„ enou„h UK each year e ill update our pro„ress see the idespread ipact finance has on eployent to fill 1000 double dec er a„ainst these and other a„endas their lives – e don’t directly anufacture buses— fro our support for ˜overnent ‡es ˆtaley icrochips build schools or a e scientific financin„ of public investent to our hope you find this report of interest ‰eein„ ‰roup hie Š‹ecutive discoveries But e do play an iportant bac in„ for international corporations to our contribution –uantified in its pa„es and very often essential role in enablin„ and expand and export— fro helpin„ tens of certainly brin„s hoe for us hy e ust supportin„ those endeavours thousands of people to on their on reain a stron„ British corporate citi™en hoes to supportin„ youn„ people into | Barclays in the UK 5
We added £8.bn to the r e h t r u f a d economy e r a p s es c n b i b r v u a r 6 n e s 3 i g n £ t s a e l t a f o y om o n o s o b t c e t o e th Our workforce benefitted from over 2m hours of training The number We lent SME Every second we carried out of mortgages to an 12 digital transactions we provided v e e r n y i £ 1 3 £ t n e t p h s r o s u a g every w y h a l c c a r r We’ve brought our total number was the number a d 4 Mins greater of homes B of apprentices to over 3,000 We prevented over than in York The farmers we supported could £578m of fraud have produced enough eggs to go around the M25 BARBER SHOP GROCERS We met a financial need for nearly he people we supported with obs would fill over one in two 1,000 double decker buses adults in the UK
people as apprentices since the prora€€e Že were also the irst started in 23‚ the €a’ority with no prior UK co€pany to e‹tend Že’ve hired over “ualiications or e‹perience‚ boostin their …he UK and Barclays individual earnins over their lieti€e by up to our apprenticeships prora€€e to the Barclays as founded in 1š“0 by ’ust to ,000£50,000 over s Že’ve also hired over people ‘ast forard to today and if you add to„ether our Barclays collea„ues and the people e or ith to help us ith as we believe you’re ever activities li e recruitent security and … too old to lear ew sills. 50 we support over 86,500 jobs across the UK. Že want everyone to be able to build a career at Barclays‚ veterans o all aes‚ reardless o their ae‚ ran…s and circu€stances circu€stances or bac…round” into ’obs across Barclays throuh our Ar€ed Forces Transition‚ Š€ploy€ent and •esettle€ent –AFTŠ•— prora€€e” That’s enough people to fill more than 1,000 double decker buses ƒe care about every sin„le eber of staff Turnin to Barclays as a whole‚ our total contribution Žhen you also ta…e into account the and ant to help the build the s ills they to the UK econo€y across a year was £8”5bn” national prosperity we enabled by need to „ro in their career This is €ore than™ €eetin a inancial need or nearly one in two adults in the UK‚ this the UK air the UK the UK nu€ber rises to transportation bevera„es pharaceuticals That’s why each year we provide industry industry industry £6b colleagues with more tha two millio hours o traiig. And in 25‚ the total we paid in ta‹es to the UK overn€ent was £.6b £.6b £5.€b £.6€b | | 8 Barclays in the UK Barclays in the UK Œ
Businesses and Barclays ‰tartin„ up and „roin„ fast And this is ’ust the start – e’re coitted to for„in„ lon„lastin„ relationships ith every business e or ith Buildin„ oentu and success needs on„oin„ investent and ‘ro ideas to inception e have a ran„e of fundin„ options to help businesses „ro – because ‰›€s and hi„h „roth businesses are ey drivers of the UK econoy as a hole providin„ ne ’obs €very business starts ith a „reat idea and e ant to help those ideas boostin„ ˜‹Š and creatin„ an environent of constant innovation becoe a reality Barclays had current account deposit and loan relationships ith over 12 UKbased businesses in the year leadin„ up to ›arch 201š split beteen icro sall ediu and lar„e businesses ‚ur ‚agle ƒabs and e’ve lent UK businesses ore than £š7bn to help the start „ro and succeed „ive people the chance ‚ur „usiess …aagers are there ƒe provide services to a ide ran„e of businesses fro the private public and third to use the tools they to help people start run and „ro their sectors that support the UK econoy need to produce and test business offerin„ advice and „uidance prototypes as ell as to ’oin n a year they conducted over 00 up ith other li einded Public Agriculture Technology, businesses and receive facetoface eetin„s every ee to „ive Retail and Sector Healthcare Media and entorin„ fro Barclays ‰›€ oners „uidance on ho to reach Wholesale Telecoms Natural their business „oals Resources industry experts Professional Services Hospitality and Leisure Education, Social Business Real Estate Housing & Local Services Financial Manufacturing, Authorities Institutions Transport & Logistics n the year leadin„ up to ›arch 201š Barclays supported over 10š000 ƒe’ve helped and continue to help UK ne sall business startups businesses to „ro export trade flex their or in„ capital and ana„e ris hile at the ƒe also provide pro„raes and initiatives to help hi„h„roth businesses sae tie a in„ clients’ lives uch easier flourish – our ˆise pro„rae nurtures and stiulates „roth throu„h Œe lent to a throu„h pioneerin„ innovation ƒe also provide physical hubs and virtual netor s here entrepreneurs can coe to„ether UK ˆšŠ every corporate ban in„ services to UK businesses and to share ideas and successes …hrou„h the pro„rae in the UK Barclays has to lar„e local copanies financial institutions en„a„ed ith over œ000 businesses and ultinationals in nonUK ar ets ˆise is also hoe to our Accelerator pro„rae for fintech businesses ‚ver 13 ƒe ere the first ban to reco„nise the need ee s copanies are „uided throu„h the process of „roin„ and developin„ their for sector specialiss and no provide expert business ideas ‘olloin„ three successful pro„raes in Œondon an avera„e of …†‡UT‚ˆ teas for 2 sectors and subsectors of industry £2 as raised by participants to help the „ro and achieve their abitions ƒe or ith “0Ÿ of ‘…‰€ 100 copanies | Barclays in the UK
n addition our nvestent Ban assists accoodation throu„h the raisin„ of private corporate and public sector clients funds or helpin„ individual savers and in a nuber of ays includin„¡ investors „et the best returns possible e œn a year‚ the ar€ers we support • Šrovidin„ finance for expansion and fro pension and retail funds ˆupportig the utur could produce™ „roth pro’ects o armig • Šnouh es to encircle the š25 • ‰upportin„ UK copanies or in„ on Knowlede econo€y si‹ ti€es coplex transactions such as er„ers and ac–uisitions œn today’s econo€y‚ the production and ‰e’ve supported armers or • ˆtrawberries that weih • ‹evelopin„ investent products application o new hih›value …nowlede is €ore than the e’uivalent o for pension funds …ey“ ˆupportin advance€ents in areas such over €0 years. ‰e ow the ‚ double›dec…er buses ‚ur Ban in„ tea as involved in nearly as €anuacturin‚ technoloy and teleco€s challeges the sector aces ad • Šnouh sheep to e‹tend as well as inancial and proessional services how to help busiesses grow. 2£0 public UK deals in the year leadin„ up is crucial i the UK is to co€pete on the the lenth o ‰reat Britain‚ to ›arch 201š ith an overall value of international econo€ic stae“ nose to tail‚ three ti€es“ alost £27bn Barclays has relationships with around Œe have a stron‚ e‹perienced …he ipact of the nvestent Ban ’s ”‚ businesses that operate in the hih› tea€ with an in›depth …nowlede activity can be felt across the UK value …nowlede €anuacturin and service o ariculture inance and o the hether it’s providin„ support for buildin„ sector activities‚ providin over £¡bn in loans industry itsel“ to help the€ row and develop“ infrastructure pro’ects such as university Œorldpay ‰y€ ‰roup BBA Aviation œn ctober 25‚ we supported Œorldpay‚ a leader in œn Ÿove€ber o the sa€e year‚ we wor…ed to support Œe also wor…ed with BBA Aviation‚ a British lobal pay€ents‚ when it launched on the ondon the ‰y€ ‰roup’s £25€ ondon ˆtoc… Š‹chane co€pany that provides airport support services ˆtoc… Š‹chane in a £2‚484€ initial public oerin launch“ The ‰y€ ‰roup operates a low›cost‚ includin reuellin and round handlin at over –œ —“ This transaction represents the 2nd larest technoloy›led disruptive business €odel oerin 3 locations across the lobe“ To help the€ row œ in the UK in the last ten years and is the 8th aordable‚ no›i‹ed›ter€ le‹ible €e€bership and their business‚ we advised BBA on the purchase o larest œ in Šurope over the sa€e period“ 24 hours a day‚ seven days a wee… access to hih another co€pany‚ and€ar… Aviation‚ a supplier o speciication y€s“ This transaction represents the irst aircrat €aintenance services“ UK šain šar…et y€ œ since ”””“ | Barclays in the UK
¤ou and Barclays But e no it’s not siply about offerin„ products and services it’s about a in„ the available in the ay our custoers ant ƒhether it’s by savin„ tie increasin„ ‚ur custoers are the reason e exist ƒe eet a financial access or a in„ the feel safer e ant to „o the extra ile to exceed our custoers’ expectations and help the ’u„„le their ban in„ ith the deands of everyday life need for nearly 1 in 2 adults in the UK and e’re there to support and protect the across their lifeties – fro openin„ their first ban account for everyday purchases to ‰avin„ tie a in„ life chan„in„ investents li e buyin„ a house n 2012 e launched our ›obile Ban in„ app as ell as the UK’s first persontoperson obile payent app Šin„it so our custoers † a year we let £.6b can vie their accounts a e payents and to over customers to do ban in„ tas s on the ove That’s help ud ewly ƒe no have over custoers re„istered ‘ust €, 8 6 0 built homes. on our ›obile Ban in„ app and Šin„it has over over 3 re„istered users ¤ou can even use Šin„it digital fro your …itter handle or to pay for your trasactios to over ¥ational Œottery „aes¦ per secod £€b 85,000 worth o …a in„ obile and online to„ether in a mortgages households year custoers ade payent transactions and transfers totallin„ œ0£“ ncreasin„ access icludig 6, 00 …echnolo„y is iportant but so are our people and hen e cobine the to that’s hen irst›ti€e buyers e can create a truly brilliant experience As ell as havin„ our people available in branch to help ith all the oents that atter e’re usin„ technolo„y to provide ne ays for our custoers to tal to our collea„ues¡ • ‚ur facetoface video ban in„ service allos custoers to interact ith us on their ters at a tie that suits the cobinin„ huan interaction ith di„ital technolo„y Œe launched the UK’s irst 0m to put custoers in control ever credit card‚ „arclaycard. • Barclays eb chat is a service that enables you to chat online to a eber of our tea Today‚ it provides pay€ent custo€ers about selected products and services ithout havin„ to a e a phone call or visit a cards or over in the UK branch ¤ou can also access it throu„h the ›obile Ban in„ app | 2 Barclays in the UK
Unloc in„ opportunities Access also coes in other ays ƒe’re alays indful that e’re custodians of our custoers’ data as ell as their oney ƒe ant to help the access …here are currently over 11 illion people livin„ in data in safe and secure ays that add value to their lives the UK ith a liitin„ lon„ter illness ipairent or disability ƒe’ve or ed hard to a e Barclays the ost accessible and inclusive or„anisation in the ‘…‰€ 100¡ • ‰ince launchin„ the orld’s first A…› in 1“š7 e’ve evolved the technolo„y so our A…›s no provide speech output throu„h audio ’ac s alloin„ blind and partially si„hted people to listen to the audio and use the achines independently œnstant loans ocal œnsihts and ˆ€artBusiness ashbac… • ƒe’ve created hi„hvisibility debit cards hich Based on hat e no about By anonyisin„ and a„„re„atin„ the ‚ur custoers can „et cashbac and our custoers can order free of char„e to help our custoers e’re able to tell the inforation e hold and cobinin„ it a e savin„s on a ran„e of shoppin„ a e usin„ their card easier hat they could borro leavin„ the ith external data e can „ive counities retailers instore and online as ell to decide hether they ant to or not and businesses useful inforation that can as on travel ener„y broadband and • ‚ur ‰i„n§ideo service allos deaf custoers f they do in ’ust six clic s they can tell the ore about here they live or ho subscription …§ sitchin„ throu„h have the oney in their account they can „ro their business their online and obile ban in„ to „et instant access to British ‰i„n Œan„ua„e interpretation at hoe or in the branch n 201š e received the hi„hest score ever Šrotectin„ our custoers ¨“£Ÿ© aarded to an or„anisation by the Business ‹isability ‘oru for our coitents to eetin„ Œe’re co€€itted to ihtin raud and helpin protect the needs of people ith disabilities hether they’re our custo€ers“ our collea„ues our clients or ƒe’ve introduced technolo„y that eans e can identify Œe have a dedicated Fraud ˆ€art site to our custoers custoers by their voices hich a es our telephone teach our custo€ers ban in„ ore secure but also uch easier as you don’t all about raud ris…s“ need to reeber security –uestions and passords ƒe also provide our custoers ith free Kaspers y internet security to protect their laptops and sartphones Behind the scenes e’ve invested illions of pounds into ulti Œe’re proud to have ur £iital Šales are on layered security systes to protect our custoers been the irst ban… to hand to provide specialist co€€it to a national T¢ raud sessions‚ or si€ply n a year e prevented over £7£ of fraud – that’s advertisin ca€pain to answer any ’uestions“ ore than £2 per custoer But e also help by help educate the public usto€ers can also boost on how they can protect their …nowlede by providin„ our custoers ith inforation about the€selves“ co€pletin the Fraud ho they can eep theselves safe Awareness €odules on our online £iital Œins tool“ | Barclays in the UK 3
…he counity and Barclays Just as e care about our staff so e care about the counities they live and or in and e ant to brin„ ur £iital Šales also host ode layround to„ether our people and our resources so that e can do sessions to uide children‚ their parents even ore than ’ust be a ban and randparents throuh the world o codin – openin up uture opportunities by learnin the ‘lanuae o co€puters’ as well as …a e our ‹i„ital €a„les buildin conidence in proble€ solvin and usin technoloy“ ‰tartin„ ith 1£ collea„ues ith a passion for all thin„s di„ital in ’ust three years that ˆince its launch in 24‚ our Šales have tauht on averae over 23 nuber has „ron to over 1š000 ‹i„ital €a„les across the UK …hat’s enou„h €a„les to children a wee… to code‚ helpin to develop the s…ills o a whole new fill the ˆoyal Albert ‡all three ties¦ eneration o diital pioneers and increasin their opportunity to use these s…ills in uture study and e€ploy€ent“ …hey’re here to help any eber of the counity hether they’re a Barclays custoer or not ith any tech –uestion Šeople can siply pop into a branch or ¤ou can also find our ‹i„ital €a„les attend one of our €a„les’ ‘…ea and …each’ sessions here they can learn ne s ills and as –uestions over a cuppa ƒe held our first …ea and …each in ¥oveber in our €a„le Œabs 2013 and since then our €a„les have been helpin„ on avera„e over 20 people ƒe realised that e had soe branch and office a ee all over the country spaces that e eren’t a in„ the ost of so e decided to transfor these into labs here „ow do ebers of the public and businesses can coe œ …now i to boost their di„ital s ills and confidence and it’s a a…e „ain access to cuttin„ ed„e di„ital technolo„y e€ail¤ ƒe funded Kano in n our labs you can¡ „ow do œ the UK helpin„ the download copany to „ro Access tools includin 3£ printers „ow can an app to and laser cutters so businesses œ transer €y €obile Kano see s to provide children can rapidly produce and test €oney to €y phone¤ ith s ills in technolo„y and prototypes without havin to randson in codin„ fro a youn„ a„e i€port ro€ overseas“ Australia¤ by supplyin„ the ith ‹¤ „ost co€€unity events‚ corporate coputer its that they build tea€ days and attend trainin sessions fro scratch around topics such as cyber raud and Children a„ed £1œ learn codin‚ as well as €ore basic diital s…ills trainin –Tea and Teach—“ hat’s inside a coputer and „ow do œ Œhat are use codin„ to build their very ollaborate with other li…e›€inded connect coo…ies on coputer pro„raes businesses and receive €entorin to Œi›Fi¤ and how do and „aes ro€ Barclays industry e‹perts“ they wor…¤ | 4 Barclays in the UK
‘or those ho don’t have the tie to see To date, over us in person but still ant to ta e their di„ital s ills to the next level e offer 00,000 …hen there’s our Œife‰ ills pro„rae launched in 2013 to inspire youn„ people to help build ‹i„ital ƒin„s – free learnin„ odules that people across the UK their eployability s ills experience and confidence as they prepare to enter the 21st century people can use online or throu„h an app have registered to use or place helpin„ the and the UK ore idely to succeed in the future t also „ives free the programme support to UK businesses to iprove access to better or experience opportunities To date“““ Š 80Š o uiversities .8m o secodary have siged up youg people schools have have participated siged up †t’s ot just digital sills we’re passioate about. ‰e also wat And this is €a…in a real dierence to help our customers become more iacially savvy so Than…s to the prora€€e… we’ve lauched Œiacial ‰igs, a iteractive website where 6‹Š customers ca build their iacial sills. €Š elt more o youg people elt 6Š motivated more coidet durig job iterviews uderstood better how they could use digital sills to do better to id wor at school ƒe’re coitted to helpin„ translate s ills throu„h our Ared ˆice the programme ‘orces …ransition €ployent and started i 00... ‰e give bac to the commuity i other ways ˆesettleent ¨A‘…€ˆ© pro„rae AFTŠ• helps address the issues aced by ,000 † a year, our colleagues spet €, 800 hours voluteerig i ways ragig rom or€er as well as current service personnel veterans have coachig iacial sills to metorig youg people ito wor. in their transition into civilian e€ploy€ent by been helped ƒith the help of Barclays atched fundin„ collea„ues raised ore than £223 for providin wor… place€ents‚ direct e€ploy€ent opportunities‚ ¢ and interview coachin and 50 thousands of charities includin„ British ‡eart ‘oundation ho e also ade history ith €oney €anae€ent sessions“ service leavers are the by trainin„ over 1š000 collea„ues in CŠˆ in 10 days Barclays is also or in„ closely Œe also want to €a…e it €uch easier or now our colleagues ith partners in the private and third sectors to transfor the traditional collectin„ tin by servin and or€er €ilitary personnel to £.€5m incorporatin„ technolo„y that ill allo people to donate usin„ their debit or credit card understand and access inancial services‚ donated to service ƒe’re also a a’or sponsor of popular sportin„ cultural entertainent and business so we’ve launched a dedicated portal with all charities leadership events in the UK fro the Barclaycard presents British ‰uer …ie usic the products and services that are relevant to festival in ‡yde Šar Œondon to the Business €xcellence Aards in ›ilton Keynes the€ in one place“ | Barclays in the UK 5
…he future and Barclays ƒe reco„nise the crucial role that businesses lar„e and sall play in the success of the UK t’s over 32 years since e first opened our doors and durin„ econoy but e don’t ’ust provide uch needed financial support e provide the this tie e’ve „ron and chan„ed ith our custoers But space tie and expertise needed to turn e don’t ’ust provide a service – e have a duty a responsibility „reat ideas into thrivin„ businesses and the resources needed to a e a difference to people’s lives enablin„ success and „ivin„ the access to a future here they and the UK can thrive Œe use everythin we do‚ and everythin ‰e’re part o the abric ƒe don’t ’ust eploy a lar„e nuber of we …now to o everyday lie i „ritai people in the UK e also invest in the support the UK iprovin„ their s ills and future prospects econo€y“ creatin„ a reardin„ place to or here they can a e a real ipact in But it doesn’t their counities stop there“““ whether it’s providig ƒe’re ore than a provider of financial moey rom services ƒhat e do „oes far beyond siply a ŽT… offerin„ our custoers the products and services they need at the oents that atter Œhile we pause to relect on our past or udig the ƒe ensure they can access the in the ays contribution‚ we’re ir€ly ocused on irastructure that that suit the and that they’re secure and put the ŽT… there what’s to co€e in the ne‹t 325 years“ i the irst place. protected hen they use the …here ill undoubtedly be challen„es ahead And e no that e have an iportant role to play in ensurin„ the on„oin„ success of the UK and the people that live here ‰uccess to us eans brin„in„ everyone ith us on this ’ourney – ƒe support counities across the UK by helpin„ individuals and businesses flourish by providin„ opportunity and support brin„in„ to„ether all of our resources – our ensurin„ that everyone is included in the econoic technolo„ical and social people our expertise and our scale – to help chan„es that e’ll experience people access education build s ills and use the opportunities that can help the every …he pace of this chan„e on’t slo don and neither ill e – e’ll continue to day and into the future harness the opportunities that coe ith these chan„es and to a e sure that they’re available and accessible to everyone in the UK hatever their a„e or location | † Barclays in the UK
›ethodolo„y …his report as created usin„ data „athered fro across Barclays …he a’ority of data used to produce this report covers the period April 201 to ›arch 201š ith the exception of soe financial data hich relates to the full calendar year of 201 …he data as analysed by an independent econoist at ‹evelopent €conoics Œtd in order to hi„hli„ht and –uantify the direct and ider econoic contribution ade to the UK econoy …he ipact of Barclays’ activity in the UK is easured throu„h its direct and indirect contribution · Directly throu„h the daytoday services provided to custoers and the people eployed to deliver those services · Indirectly throu„h the products and services that Barclays buys fro other or„anisations such as property and e–uipent and the ‘spill over’ effect of its activity such as eployees spendin„ their a„es to fuel and „ro the econoy …his fi„ure is articulated as ˜ross §alue Added or the total additional ealth added to the econoy ‹ata included in the analysis has been sourced fro the Corporate Šersonal nvestent Ban and Barclaycard teas t also includes data fro ‡uan ˆesources and ‰ourcin„ hich includes all the people ho have a or in„ association ith Barclays and therefore the nubers ill not atch external and internal headcount reportin„ All estiates of overall econoic value have been independently produced and are the responsibility of ‹evelopent €conoics Œtd | Barclays in the UK ¡
Barclays added ƒe supported over ƒe provided £8.5b 86,500 ƒe carried out over £€b diital in econoic benefit to the UK ‡obs in the UK o mortgages to over transactions †e provided over throu„h our eployent supply chain and purchasin„ poer ore than the total nuber of ’obs for UK custoers m hours hich creates a positive ripple in ¥orich and enou„h to fill over 85,000 every second of Across the UK throu„hout the econoy households includin„ every day o traiig in a year This is a bier double to our e€ployees ,000 beneit than the dec…ers 6, 00 0‹m entire UK phar€a‚ irst’time buyers. ›T or aviation …hat’s ore than per year industry” every hoe in ¤or ƒe et a †e stepped i to †e let to a ƒe also £ i prevet over ‘ur support UK ‰…‚ every facilitated financial need Že’ve brouht our every £ or agriculture for nearly total nu€ber o apprentices to over as spent throu„h busiesses £6b Barclaycard enabled the to o ecoomic ,000 produce enou„h e„„s activity to „o around the ›2 boostin their by providin„ uture individual earnins over their £5€8m 6 ban in„ and lieti€e by up to a„ainst our custoers miutes o raud financial services ›Ÿ c. £50,000 times adults in the UK | | 8 Barclays in the UK Barclays in the UK Œ
¥o part of this publication ay be reproduced or stored in a retrieval syste in any for or by any eans electrical echanical photocopyin„ or otherise ithout the prior consent of the publishers …he vies and forecasts presented in this report represent independent findin„s and conclusions dran fro a study by Critical Critical can accept no responsibility for any investent decision ade on the basis of this inforation or for any oissions or inaccuracies that ay be contained in this report …his report has been produced in „ood faith and independently of any operator or supplier to the industry ƒe trust that it ill be of si„nificant value to all readers …he vies expressed in this report are the vies of third parties and do not necessarily reflect the vies of Barclays Ban ŠŒC nor should they be ta en as stateents of policy or intent of Barclays Ban ŠŒC Barclays Ban ŠŒC ta es no responsibility for the veracity of inforation contained in thirdparty narrative and no arranties or underta in„s of any ind hether expressed or iplied re„ardin„ the accuracy or copleteness of the inforation „iven Barclays Ban ŠŒC ta es no liability for the ipact of any decisions ade based on inforation contained and vies expressed in any thirdparty „uides or articles Barclays is a tradin„ nae of Barclays Ban ŠŒC and its subsidiaries Barclays Ban ŠŒC is authorised by the Šrudential ˆe„ulation Authority and re„ulated by the ‘inancial Conduct Authority and the Šrudential ˆe„ulation Authority ¨‘inancial ‰ervices ˆe„ister ¥o 122702© ˆe„istered in €n„land ˆe„istered nuber is 102š1š7 ith re„istered office at 1 Churchill Šlace Œondon €1œ ‡Š te ˆef¡ B›š2š January 2017