¤ou and Barclays But e no it’s not siply about offerin„ products and services it’s about a in„ the available in the ay our custoers ant ƒhether it’s by savin„ tie increasin„ ‚ur custoers are the reason e exist ƒe eet a financial access or a in„ the feel safer e ant to „o the extra ile to exceed our custoers’ expectations and help the ’u„„le their ban in„ ith the deands of everyday life need for nearly 1 in 2 adults in the UK and e’re there to support and protect the across their lifeties – fro openin„ their first ban account for everyday purchases to ‰avin„ tie a in„ life chan„in„ investents li e buyin„ a house n 2012 e launched our ›obile Ban in„ app as ell as the UK’s first persontoperson obile payent app Šin„it so our custoers † a year we let £.6b can vie their accounts a e payents and to over customers to do ban in„ tas s on the ove That’s help ud ewly ƒe no have over custoers re„istered ‘ust €, 8 6 0 built homes. on our ›obile Ban in„ app and Šin„it has over over 3 re„istered users ¤ou can even use Šin„it digital fro your …itter handle or to pay for your trasactios to over ¥ational Œottery „aes¦ per secod £€b 85,000 worth o …a in„ obile and online to„ether in a mortgages households year custoers ade payent transactions and transfers totallin„ œ0£“ ncreasin„ access icludig 6, 00 …echnolo„y is iportant but so are our people and hen e cobine the to that’s hen irst›ti€e buyers e can create a truly brilliant experience As ell as havin„ our people available in branch to help ith all the oents that atter e’re usin„ technolo„y to provide ne ays for our custoers to tal to our collea„ues¡ • ‚ur facetoface video ban in„ service allos custoers to interact ith us on their ters at a tie that suits the cobinin„ huan interaction ith di„ital technolo„y Œe launched the UK’s irst 0m to put custoers in control ever credit card‚ „arclaycard. • Barclays eb chat is a service that enables you to chat online to a eber of our tea Today‚ it provides pay€ent custo€ers about selected products and services ithout havin„ to a e a phone call or visit a cards or over in the UK branch ¤ou can also access it throu„h the ›obile Ban in„ app | 2 Barclays in the UK
Barclays in UK report FINAL_Dec 16 version_28.11.16 Page 8 Page 10