Unloc in„ opportunities Access also coes in other ays ƒe’re alays indful that e’re custodians of our custoers’ data as ell as their oney ƒe ant to help the access …here are currently over 11 illion people livin„ in data in safe and secure ays that add value to their lives the UK ith a liitin„ lon„ter illness ipairent or disability ƒe’ve or ed hard to a e Barclays the ost accessible and inclusive or„anisation in the ‘…‰€ 100¡ • ‰ince launchin„ the orld’s first A…› in 1“š7 e’ve evolved the technolo„y so our A…›s no provide speech output throu„h audio ’ac s alloin„ blind and partially si„hted people to listen to the audio and use the achines independently œnstant loans ocal œnsihts and ˆ€artBusiness ashbac… • ƒe’ve created hi„hvisibility debit cards hich Based on hat e no about By anonyisin„ and a„„re„atin„ the ‚ur custoers can „et cashbac and our custoers can order free of char„e to help our custoers e’re able to tell the inforation e hold and cobinin„ it a e savin„s on a ran„e of shoppin„ a e usin„ their card easier hat they could borro leavin„ the ith external data e can „ive counities retailers instore and online as ell to decide hether they ant to or not and businesses useful inforation that can as on travel ener„y broadband and • ‚ur ‰i„n§ideo service allos deaf custoers f they do in ’ust six clic s they can tell the ore about here they live or ho subscription …§ sitchin„ throu„h have the oney in their account they can „ro their business their online and obile ban in„ to „et instant access to British ‰i„n Œan„ua„e interpretation at hoe or in the branch n 201š e received the hi„hest score ever Šrotectin„ our custoers ¨“£Ÿ© aarded to an or„anisation by the Business ‹isability ‘oru for our coitents to eetin„ Œe’re co€€itted to ihtin raud and helpin protect the needs of people ith disabilities hether they’re our custo€ers“ our collea„ues our clients or ƒe’ve introduced technolo„y that eans e can identify Œe have a dedicated Fraud ˆ€art site to our custoers custoers by their voices hich a es our telephone teach our custo€ers ban in„ ore secure but also uch easier as you don’t all about raud ris…s“ need to reeber security –uestions and passords ƒe also provide our custoers ith free Kaspers y internet security to protect their laptops and sartphones Behind the scenes e’ve invested illions of pounds into ulti Œe’re proud to have ur £iital Šales are on layered security systes to protect our custoers been the irst ban… to hand to provide specialist co€€it to a national T¢ raud sessions‚ or si€ply n a year e prevented over £7£ of fraud – that’s advertisin ca€pain to answer any ’uestions“ ore than £2 per custoer But e also help by help educate the public usto€ers can also boost on how they can protect their …nowlede by providin„ our custoers ith inforation about the€selves“ co€pletin the Fraud ho they can eep theselves safe Awareness €odules on our online £iital Œins tool“ | Barclays in the UK 3
Barclays in UK report FINAL_Dec 16 version_28.11.16 Page 9 Page 11