General Standard Disclosures Key Fully disclosed Partially disclosed Not disclosed Stakeholder engagement Stakeholder group Con t Shareholders e Indicator requirement Status Issues identified xt and Appr G4-27 Report key topics and concerns that have been raised through ■■ Financial performance ■■ Strategic review stakeholder engagement, and how the organisation has o responded to those key topics and concerns, including through ■■ Capital and leverage ach its reporting. Report the stakeholder groups that raised each of Our response the key topics and concerns. Barclays is committed to promoting effective and open communication Disclosure with all shareholders, ensuring consistency and clarity of disclosure at all See below times. For more information on Barclays’ 2016 financial performance, please see the Annual Report 2016. Stakeholder group Detailed information on Investor Relations is presented Shar Customers and clients Issues identified home.barclays/barclays-investor-relations.html ed Gr o ■■ Customer service enhancements Stakeholder group wth Ambition ■■ Complaints Suppliers ■■ Individual and SME support through the provision of credit Issues identified ■■ Transparency and accessibility of products and services ■■ Prompt payments Our response ■■ Diversity and inclusion We continue to be a major provider of personal and housing finance, ■■ Our sustainability expectations of suppliers bringing innovative banking solutions across the world. Our response Please see the Strategic Report 2016 for information. We see our suppliers as an extension of our business Through collaboration with industry sector leads, academics and In 2016, we continued to promote prompt payment to suppliers across Gener researchers – sector specific and key topics for research are identified, the Group. al S commissioned, published and shared to assist customers and clients in We are committed to supplier diversity and further development tandar their financial matters. of our supply chain in line with best sustainability practice. Research publications can be found here: home.barclays/citizenship/our-approach/policy-positions.html d Disclosur Stakeholder group Corporate Bank: Government and regulators es barclayscorporate.com/insight-and-research.html Issues identified Barclaycard: ■■ Regulatory reforms home.barclaycard/media-centre/press-releases.html ■■ Conduct and compliance Barclays business banking: Our response Specific barclays.co.uk/business-insight Information on our public policy activity is available on our website S Wealth: home.barclays/citizenship/reports-and-publications/ tandar public-policy.html wealth.barclays.com/en_gb/home/research/research-centre.html d Investment Bank: Disclosur investmentbank.barclays.com/research.html and investmentbank.barclays.com/our-insights.html es With a view to continually improving banking experience with us, we gather and publish complaints data. home.barclays/citizenship/ reports-and-publications/uk-complaints-data.html KP Stakeholder group MG Assur Employees Issues identified ance S ■■ Culture and values ■■ Diversity and inclusion ta t ■■ Training and development emen Our response t Our colleagues form the core of our business. We are committed to investing in them and ensuring they are fully engaged. We conduct a global employee opinion survey Your View. Further details can be found on our website at home.barclays/ annualreport. In 2016, we continued our efforts to increase the proportion of women in senior roles home.barclays/citizenship.html. Robust training and development initiatives allow us to recruit and retain top talent. home.barclays/annualreport Barclays PLC Environmental Social Governance Supplement 2016 • 24